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RETAIL DEPARTMENT |
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Payment Policies
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We accept
payment in the form of the ff: |
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● Cash |
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Checks
(to be cleared before item/s are picked up or delivered) |
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Wilcon
Gift Certificates (GC's) |
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Other
on-going promo Gc's (i.e. Bankcard Gc's) |
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Interbranch deposits |
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Fund
transfers/Electronic Transfer/Bank Transfer |
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Debit
Cards/ATMs |
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All
major credit cards. |
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∙ There
must be at least a 30% down payment for C.O.D.s or Cash On
Deliveries before the items are scheduled for delivery.
∙ Upon request, payments before delivery can be picked up by our
collection service. Please coordinate with our sales staff. |
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Delivery Policies |
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Deliveries
are scheduled three (3) to five (5) working days from purchase
date, in Metro Manila and provincial addresses. |
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Note:
We don't schedule Provincial deliveries on Saturdays. |
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Charges
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Delivery
Charges: Free delivery within Metro Manila on most of our items. |
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(Outside Manila)
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Charges will apply depending on the location. Please consult the
nearest Wilcon store in your area. |
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Other Charges |
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In the instance of addresses within subdivisions, any subsequent
charges by the neighborhood association will be shouldered by
the customer. Subdivision charges vary from neighborhood to
neighborhood. |
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Returns and Exchange policy |
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All goods for return will be accepted within thirty (30) days of
invoice and all returns are subject for inspection and will only
be accepted in its original packing and in good order and
condition. (In cases of returns of Ceramic Tiles, we require
that returns should be in its original box or packaging. Except
for Listels, we will not accept returns if they are not in their
original packaging.) |
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There will be a ten percent (10%) service charge on cancelled
orders and order changes if the goods have been reserved for
more than one (1) month. |
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Goods are only accepted if it is returned to the originating
store branch where it was bought. |
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On Credit Card purchases & returns: |
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We accept returns for exchange |
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We
accept returns for refund (with surcharge) |
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We
accept returns for reversal (no surcharge) |
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WHOLESALE
DEPARTMENT |
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Terms in payment are extended to duly approved dealers. |
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Special incentives and privileges are given to qualifying
dealers. |
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Interested parties may apply to the wholesale department
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