Payments & Shipping



Need your purchases delivered to you?
Wilcon can take care of that!

Payment Policies
We accept payment in the form of the following:

  • Cash
  • Checks (to be cleared before item/s are picked up or delivered)
  • Wilcon Electronic Gift Certificates (EGC's)
  • Other on-going promo Gc's (i.e. Bankcard Gc's)
  • Interbranch deposits
  • Fund transfers/Electronic Transfer/Bank Transfer
  • Debit Cards/ATMs
  • All major credit cards

Delivery Policies
Deliveries are scheduled four (4) to five (5) working days from purchase date, in Metro Manila and provincial addresses.


Note: We don't schedule Provincial deliveries on Saturdays.

Charges
Delivery Charges:
Charges will apply depending on the location. Please consult the nearest Wilcon store in your area.

Other Charges:

In the instance of addresses within subdivisions, any subsequent charges by the neighborhood association will be shouldered by the customer. Subdivision charges vary from neighborhood to neighborhood.

Returns and Exhange Policy
Returns should be presented with its original invoice.

Items should be returned within 30 days from invoice date.
  Otherwise, a 10% service charge will be imposed.

Items should be in its original packaging and in good condition.

Items should be bought from the same store.

Items bought in package should be returned likewise.

All uninspected broken tiles can be replaced within 30 days
  from invoice date with its original packaging.

We will not accept returns and replacement of all customized
  items such as:
  1. Cut Products
  2. Mixed  Paints
  3. Indent Orders

On Credit Card purchases & returns:

  • We accept returns for exchange
  • We accept returns for refund (with surcharge)
  • We accept returns for reversal (no surcharge)